English Pronunciation Roadmap

OUR PRIVACY POLICY

Last Updated: 27/08/2015

Privacy and cookies policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. When you first visit our website, we will display a banner checking for your consent – if you wish to opt-out or delete your cookies, please see Section 16 of this Policy.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) information that you provide to us when registering with our website (including your email address);

(c) information that you provide when completing your profile on our website Member's Area (including your username, email address and first and last names);

(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name, first language and email address);

(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(f) information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);

(g) information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

(h) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(i) any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) administer our website and business;

(b) personalise our website for you;

(c) enable your use of the services available on our website;

(d) send you goods purchased through our website;

(e) supply to you services purchased through our website;

(f) send statements, invoices and payment reminders to you, and collect payments from you;

(g) send you non-marketing commercial communications;

(h) send you email notifications that you have specifically requested;

(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j) send you marketing communications relating to our business which we think may be of interest to you, where you have specifically agreed to this, by email or similar technology you can inform us at any time if you no longer require marketing communications);

(k) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(l) deal with enquiries and complaints made by or about you relating to our website;

(m) keep our website secure and prevent fraud;

(n) verify compliance with the terms and conditions governing the use of our website (including monitoring the download activity in order to protect our associated paid products);

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.5 All our website financial transactions are handled through our payment services providers, Zaxaa and PayPal. You can review the providers' privacy policies at https://www.zaxaa.com/legal (Zaxaa) and https://www.paypal.com/uk/webapps/mpp/ua/privacy-full (PayPal). We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 At present we are a single, private company, but if/when we become a member of a group of companies, we may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries), insofar as reasonably necessary for the purposes set out in this policy.

4.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America.

5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4 You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Without prejudice to Section 6.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

(a) If we deem that a user is not interacting or viewing our email content (see 'Cookies' section), then their Name, Email Address, First Language and any other information they have provided to us which resulted in the user joining our email newsletter will usually be deleted around 90 days after date of subscription. This will result in the user being unsubscribed from the relevant newsletter, and the user will be warned of this by email prior to deletion.

(b) Member login information will be deleted from our system upon confirmation and delivery of any refunds a customer has requested.

6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3 We may notify you of changes to this policy by email.

9. Your rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity [for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. About cookies

12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

13. Our cookies and tracking technologies

13.1 We use both session and persistent cookies on our website.

13.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a) we use Facebook 'retargeting pixels' and 'custom audience pixels' on certain pages of our website to generate the appearance of our advertisements on Facebook for those visitors, in order to better target those who may be interested in our content or products;

(b) we use Facebook 'conversion pixels' on certain pages of our website to allow Facebook to generate statistical and other information that is used to create reports about the performance of our Facebook advertising campaigns (for example, the percentage of users who ultimately choose to purchase from us after seeing an advertisement on Facebook);

(c) we use Google Adwords 'remarketing pixels' on certain pages of our website to generate the appearance of our advertisements elsewhere on the web for those visitors (facilitated by Google's advertisement network and services), for the same purposes as Facebook 'retargeting pixels';

(d) we use Google Adwords 'conversion pixels' on certain pages of our website to allow Google to generate statistical and other information that is used to create reports about the performance of our Google Adwords advertising campaigns (for example, the percentage of users who ultimately choose to purchase from us after seeing an advertisement delivered through Google Adwords);

(e) we use ActiveCampaign 'open and read tracking' on our emails, to log both information on which and how many of our emails are being opened, along with associating this information with each individual user of our website. Email 'opens' are tracked through an invisible 1 pixel image within an email. This is added on all HTML based emails we send. In order for the open to be tracked, the contact must have the 'display/show image' setting enabled on their email client;

(f) we use ActiveCampaign 'link tracking' to log both information on which and how many of our email links are being clicked on, along with associating this information with each individual user of our website. This is done via unique URLs being generated in our emails for each user;

(g) we use ActiveCampaign 'Reply tracking' from time to time to log a user's replies to our emails in order to keep track of who is making contact with us;

(h) for members of our Member's Area (those who have an email address and password to access paid content), we use the Zaxaa Member WordPress plugin in order to secure our content. Zaxaa Member may store cookies on your browser so that you can remain logged in for next time you visit our site;

(i) Zaxaa Member will also log the IP address of a computer that downloads one of our files in the Member's Area, so that we can log suspicious download activity and keep our paid content secure;

(j) we associate the data collected from ActiveCampaign's 'read/open' and 'link' tracking with our Google Analytics account for more in-depth insights into statistical information on interactions users are having with our website;

(k) as part of our WordPress Theme (OptimizePress2), we use plugins which allow you to share our pages and site content on social networks, along with 'liking'/'subscribing'/'following' us on those networks. In order for these buttons and links to be displayed, and in order for you to be able to share pages and content with your social account, a connection is made with your computer and the domain of the social network in question. We do not control the data that is sent, which is instead governed by the Privacy Policies of the social networking websites. These sites are as follows, including links to their Privacy Policies: Facebook (www.facebook.com/policy.php), Google/YouTube (www.google.com/policies/), and Twitter (twitter.com/privacy).

14. Analytics cookies

14.1 We use Google Analytics to analyse the use of our website.

14.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

14.3 The analytics cookies used by our website have the following names, but we may not necessarily use all of them: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.

14.4 The information generated relating to our website is used to create reports about the use of our website.

14.5 Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.

15. Third party cookies and tracking technologies

15.1 Our website also uses third party cookies.

15.2 Details of third party cookies used by our website are set out below:

16. Blocking cookies

16.1 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Firefox (version 39) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome (version 44), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

(d) For more information and tools, you can go to www.aboutads.info.

16.2 Blocking all cookies will have a negative impact upon the usability of many websites.

16.3 If you block cookies, you will not be able to use all the features on our website.

17. Deleting cookies

17.1 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 39), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome (version 44), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

17.2 Deleting cookies will have a negative impact on the usability of many websites.

20. Our details

20.1 This website is owned and operated by Edwin Publishing and Media Limited.

20.2 We are registered in England and Wales under registration number 9605690, and our registered office is at 57 London Road, High Wycombe, Buckinghamshire. HP11 1BS

20.3 You can contact us by writing to the business address given above, or by email to info["at"]englishpronunciationroadmap.com.